Technical Project & Program Manager · Business Transformation · PMO Leadership
I bring clarity to complexity — aligning stakeholders, building trust across teams, and turning complex projects and programs into outcomes people can actually feel. I've led work that matters across financial services, technology, and consulting, and I do it with intention.
PMP® · CSM® · SAFe® 6 Agilist · Section AI Certified
Open to: Project Manager · Program Manager · Senior PM · PMO Lead — Raleigh, NC / Remote
Enterprise Governance · CPQ Hypercare · SOX Readiness
PMO Infrastructure · AI Enablement · Executive Reporting
"Any team would be fortunate to have her."
Trusted by engineering leaders, program managers, and executive stakeholders across enterprise technology initiatives.
§ 01 — About
I've spent 6+ years in rooms where things were complicated — competing priorities, unclear ownership, teams that needed someone to make sense of it all. That's where I do my best work.
My background spans financial services, consulting, and enterprise technology. The through-line isn't the industry — it's the approach: listen first, build trust early, create structure that actually serves the people using it.
I've led a $10M core banking transformation, co-led Hypercare for a platform processing $3M+ in daily orders, built a TPMO knowledge hub from scratch, and delivered executive reporting that gave leadership the visibility they needed to make decisions with confidence.
What I care about most isn't the framework — it's whether the work actually moved. And whether people felt supported along the way.
What I Do
§ 02 — How I Lead
§ 03 — Career Journey
§ 04 — Case Studies
Latino Community Credit Union · 2024–2025
LCCU needed to modernize core banking systems, coordinate 50+ vendor integrations, and prepare for full operational independence — simultaneously and on a fixed timeline.
CDW · 2025–Present
Operational stabilization challenge: following a multi-wave CPQ deployment on a $3M+/day platform with 85K+ digital orders, leadership required structured Hypercare operations, executive visibility, and coordinated issue resolution to stabilize at scale.
CDW · 2025–Present
Compliance & audit challenge: enterprise transformation required audit readiness, evidence collection, and compliance documentation simultaneously across four enterprise systems and multiple stakeholder groups through structured Pitstop governance gates.
CDW · 2025–Present
Governance artifacts, project documentation, and operational resources were dispersed with no consistent hub — creating information fragmentation and accountability gaps across the portfolio.
CDW · 2025–Present
Leadership required visibility into priorities, dependencies, and sequencing across CPQ R3, CRM, PSA, and Digital Seller initiatives — including Bids Replatforming, OMS, Subscription Migration, and EA enhancements.
Experis · 2022–2024
No PMO framework existed. Project delivery was inconsistent, compliance posture was weak against NCUA audit standards, and there was no standardized tooling or governance structure across IT.
CDW · 2026
US Bank identified an issue where purchase order data transmitted through CDW's integration ecosystem was truncating customer information due to character length limitations within outbound JSON payloads — creating risk around order accuracy, customer experience, and data integrity.
§ 05 — Recommendations
Direct recommendations from engineering and program leadership at CDW.
"Zacoya is an exceptional program manager who brings strong leadership, communication, and coordination skills to every initiative she supports. She has a natural ability to bring diverse teams together, keep everyone aligned, and ensure seamless collaboration toward shared goals."
"It was truly a pleasure working with Zacoya. Her professionalism, ownership, and positive attitude make a lasting impact on any team she is part of. I would absolutely look forward to collaborating with her again on future opportunities."
"I had the pleasure of working with Zacoya at CDW, where she consistently demonstrated exceptional skill as a Project Manager. She brings a rare combination of technical understanding, structured execution, and calm leadership."
"Any team would be fortunate to have her."
§ 06 — Beyond the Job Description
Most program managers manage schedules. The best ones create moments that build culture, reinforce trust, and make their organizations feel seen.
These are a few things I've done that weren't in the job description — and that had more impact than a lot of things that were.
§ 07 — Leadership Feedback
Feedback received throughout my career from leaders, stakeholders, and cross-functional partners.
Her stakeholder engagement and management capabilities were, without question, one of her most notable strengths.
She established credibility and trust across cross-functional teams with ease.
She consistently impressed me with her professionalism, organization, and collaborative approach.
Any organization would be fortunate to have her.
Her brand precedes her. I've encouraged her to build her brand, and she's doing exactly that.
Strong PMs are such incredible value. I'm very high on PMs and getting things done. You have my support.
Her communication, organization, and ability to bring teams together make her incredibly effective at driving progress and clarity.
If there is an opportunity to work together again, I would welcome it.
I pretty much give free rein to my project managers because they know their craft.
§ 08 — AI & Innovation
My foundation is enterprise program delivery, governance, and business transformation. I also explore how AI can improve the way teams document, communicate, plan, and execute work.
I use AI as a productivity and enablement tool — not as a replacement for stakeholder leadership, sound judgment, or structured delivery.
Certifications
§ 09 — Platforms & Tools
§ 10 — Credentials
§ 11 — Recognition
§ 12 — Connect
If you're looking for a Program Manager who can lead complex initiatives, build stakeholder trust, and bring clarity to enterprise transformation — I'd love to connect.
Raleigh, North Carolina