Program Manager · Business Transformation · PMO Leadership

So I heard you
needed a Program
Manager.

I turn complex enterprise programs into clear outcomes through strategic leadership, governance, stakeholder alignment, and technology transformation.

PMP®  ·  CSM®  ·  SAFe® 6 Agilist  ·  Section AI Certified

Available for New Opportunities · Raleigh, NC

View Case Studies ↓ LinkedIn →
$10M+
Enterprise Program Led
85K+
Digital Orders on Platform
1,500+
Users Supported
300–500
Hypercare Incidents Managed
30+
Executive Reports Delivered
50+
Vendor Integrations

Enterprise Governance · CPQ Hypercare · SOX Readiness
PMO Infrastructure · AI Enablement · Executive Reporting

§ 01 — About

Where strategy
meets execution.

I am a Program Management and Business Transformation professional with 6+ years leading enterprise technology initiatives across financial services, consulting, and technology organizations.

My work sits at the intersection of strategy, operations, governance, and technology — helping organizations deliver complex initiatives while maintaining stakeholder alignment and operational excellence.

From a $10M core banking modernization to large-scale CPQ deployments, SOX governance, PMO development, strategic roadmap planning, and executive communications — I build structure where complexity exists and help teams move from uncertainty to execution.

Seeking opportunities in Program Management, Strategic Initiatives, Business Transformation, PMO Leadership, and AI Enablement.

What I Do

01
Program & Project Management
Leading cross-functional initiatives from planning through execution while balancing risk, scope, timeline, and stakeholder expectations.
02
Business Transformation
Helping organizations modernize systems, processes, governance, and operating models for long-term growth.
03
PMO & Governance
Establishing frameworks, reporting structures, documentation hubs, and operational controls that improve visibility and execution.
04
Strategic Roadmapping
Supporting leadership decision-making through roadmap planning, dependency tracking, and portfolio visibility.
05
Executive Communications
Creating leadership-ready reporting, recap videos, and stakeholder updates that translate complex work into clear narratives.
06
AI Enablement
Exploring practical ways organizations can leverage AI and automation to improve documentation, reporting, and operational efficiency.

§ 02 — How I Lead

My approach to
every program.

1
Create Clarity
Define scope, align stakeholders, and establish shared understanding before a single task begins.
2
Build Trust
Earn confidence from both leadership and delivery teams through consistency, transparency, and follow-through.
3
Establish Governance
Create the structures, cadences, and documentation that keep complex programs accountable and visible.
4
Communicate Relentlessly
Keep every stakeholder — from individual contributors to VP-level leadership — informed, aligned, and unblocked.
5
Focus on Outcomes
Manage the work, but always keep the business result in view. Delivery is the means. Impact is the goal.

§ 03 — Career Journey

Six years of
enterprise delivery.

2022
Junior PM → Gov. PM
Guidehouse · Junior PM  →  Experis · Governance PM
  • Managed federal PPP loan program execution at Guidehouse, delivering one month ahead of deadline.
  • Built a PMO framework from scratch at Experis — increasing delivery efficiency by 80%.
  • Formed two IT governance committees in 8 months, reducing compliance issues by 40%.
  • Strengthened NCUA audit alignment through standardized tooling, processes, and documentation.
2024
Senior PM
Latino Community Credit Union · Senior PM – Enterprise Transformation
  • Led a $10M enterprise transformation: core banking modernization, 50+ vendor integrations, and operational readiness.
  • Directed five cross-functional teams through delivery, governance, and executive communications.
  • Reduced unforeseen issues by 25% through structured risk management and executive governance reviews.
  • Delivered on schedule, enabling LCCU's full transition to independent operations with Jack Henry Symitar and Velera.
2025
Technical PM
CDW · Technical Project Manager (Contract) · Present
  • Co-led CPQ Hypercare across two deployment waves on a $3M+/day platform with 85K+ digital orders.
  • Managed 300–500 incidents and delivered 30+ executive reports to VP-level leadership.
  • Coordinated SOX evidence collection across Salesforce, CPQ, IBMi, and EDW.
  • Designed and built the TPMO SharePoint portal — single source of truth for governance, reporting, and PMO resources.
  • Supported Digital Seller roadmap strategy across CPQ, CRM, PSA, and 2025 strategic initiatives.

§ 04 — Case Studies

Selected work.

01

$10M Enterprise Core Banking Transformation

Latino Community Credit Union · 2024–2025

$10M50+ VendorsCore Modernization

LCCU needed to modernize core banking systems, coordinate 50+ vendor integrations, and prepare for full operational independence — simultaneously and on a fixed timeline.

$10M+
Program Budget
50+
Vendor Integrations
25%
Fewer Unforeseen Issues
  • Led the $10M transformation — core banking, vendor integration, and operational readiness — directing five cross-functional teams.
  • Coordinated 50+ vendor implementations including Jack Henry Symitar (core banking) and Velera (card) on schedule.
  • Facilitated executive governance reviews and maintained risk and dependency tracking, reducing unforeseen issues by 25%.
02

CPQ Transformation & Hypercare

CDW · 2025–Present

85K+ Orders1,500+ Users$3M+/day

Following a multi-wave CPQ deployment on a $3M+/day platform with 85K+ digital orders, leadership required structured Hypercare operations, executive visibility, and coordinated issue resolution to stabilize at scale.

1,500+
Users Supported
300–500
Incidents Managed
30+
VP-Level Exec Reports
  • Co-led Hypercare operations across two deployment waves supporting 1,500+ users on an 85K+ order platform.
  • Managed 300–500 incidents coordinating Tier 1–3 support across business, product, operations, and technology.
  • Delivered 30+ daily executive reports to VP-level leadership translating technical incidents into business impact language.
  • Produced incident heat maps and digital order metrics dashboards giving leadership real-time operational visibility.
03

SOX Governance & Audit Readiness

CDW · 2025–Present

SOX4 SystemsMulti-Pitstop

Enterprise transformation required audit readiness, evidence collection, and compliance documentation simultaneously across four enterprise systems and multiple stakeholder groups through structured Pitstop governance gates.

4
Systems in Scope
4
Pitstop Gates Supported
↑
Audit Preparedness
  • Coordinated SOX evidence collection and testing across Salesforce, CPQ, IBMi, and EDW through 4 governance Pitstop gates.
  • Owned multiple compliance items including Bid & Pricing Approvals, Integration Approvals, and Product Catalog Approvals.
  • Maintained remediation tracking and documentation across compliance, audit, business, and technology stakeholders.
  • Supported Go/No-Go approval processes and key project document governance for high-priority deliverables.
04

TPMO SharePoint Knowledge Hub

CDW · 2025–Present

Built From Scratch300+ ViewsSingle Source of Truth

Governance artifacts, project documentation, and operational resources were dispersed with no consistent hub — creating information fragmentation and accountability gaps across the portfolio.

300+
Page Views
1
Source of Truth Created
↑
Portfolio Transparency
  • Designed, architected, and implemented the TPMO SharePoint knowledge hub — supporting governance, executive reporting, roadmap planning, project documentation, and PMO standards.
  • Built site architecture, taxonomy, navigation, guiding principles, and engagement model from scratch.
  • Included PMO Playbook, SOPs & Standards, AI Enablement guidance, Resource Hub, and Intake workflows.
  • Received 300+ views and recognition from senior leaders including the Head of PMO and VP of Business Transformation.
05

Digital Seller Roadmap Strategy

CDW · 2025–Present

CPQ · CRM · PSAStrategic PlanningMulti-Team

Leadership required visibility into priorities, dependencies, and sequencing across CPQ R3, CRM, PSA, and Digital Seller initiatives — including Bids Replatforming, OMS, Subscription Migration, and EA enhancements.

4+
Workstreams Consolidated
↑
Portfolio Visibility
Exec
Decision-Making Enabled
  • Consolidated roadmap inputs across CPQ R3, CRM, PSA, BPC, OMS, and EA workstreams into a leadership-ready planning view.
  • Identified dependencies, sequencing risks, and planning considerations across 2025 strategic initiatives.
  • Supported PI Planning and roadmap presentations, receiving recognition for the 2nd highest scoring roadmap presentation.
  • Maintained strategic planning artifacts used in executive prioritization discussions throughout the year.
06

PMO Framework & IT Governance

Experis · 2022–2024

80% Efficiency Gain40% Compliance Reduction

No PMO framework existed. Project delivery was inconsistent, compliance posture was weak against NCUA audit standards, and there was no standardized tooling or governance structure across IT.

Built From
Scratch
PMO Framework
40%
Compliance Issues Reduced
8 mo
To Form 2 Gov. Committees
  • Established a PMO framework from scratch by standardizing project delivery processes, governance structures, reporting practices, and documentation standards across IT initiatives — creating consistency in execution, improved visibility for leadership, and stronger organizational alignment.
  • Formed two IT governance committees in 8 months, reducing compliance issues by 40% and strengthening NCUA audit alignment.
  • Deployed a new project management system, increasing reporting accuracy and resource allocation visibility.

§ 05 — Featured Deliverables

Built, not just managed.

A selection of artifacts demonstrating how I create structure, visibility, and alignment across complex programs.

Executive Communications — CDW
Watch on Vimeo ↗
Executive Communications
CPQ Holiday Tale
Developed and produced a year-end recap video highlighting key CPQ accomplishments, project milestones, and team contributions across the organization. The initiative supported stakeholder engagement, organizational recognition, and executive communications efforts. Described by colleagues as "so fun" and "the most beautiful deck I've seen at CDW."

§ 06 — Beyond the Job Description

What separates a program manager
from a memorable one.

Most program managers manage schedules. The best ones create moments that build culture, reinforce trust, and make their organizations feel seen.

These are a few things I've done that weren't in the job description — and that had more impact than a lot of things that were.

🎬
CPQ Holiday Tale — Year-End Recap Video
Developed and produced a year-end organizational recap video highlighting CPQ team accomplishments, milestones, and contributions. Described by colleagues as "so fun" and "the most beautiful deck I've seen at CDW."
📣
Roadmap Presentation — 2nd Highest Score
Presented the Digital Seller roadmap to a cross-functional leadership audience and received the 2nd highest presentation score — recognized by the Head of PMO.
🏗️
TPMO Knowledge Infrastructure
Built an enterprise-grade SharePoint knowledge hub that stakeholders described as "amazing" — including VP-level recognition from the Head of Business Transformation.
📚
Lessons Learned & Continuous Improvement
Facilitated structured retrospectives at program milestones, turning delivery experience into reusable institutional knowledge across the TPMO.
CPQ Holiday Tale
CDW · Digital Seller Year-End Recap
Watch on Vimeo ↗

§ 07 — What Leaders Said

The words that matter
most aren't mine.

Feedback shared by senior leaders and colleagues at CDW.

"

Her brand precedes her.

Chuck Erickson
Head of PMO · CDW
"

I give free reign to a lot of my project managers because they know their craft.

Chuck Erickson
Head of PMO · CDW
"

Very clever and well done! I enjoyed that, thank you Zacoya!

Gregg Terris
VP of Business Transformation · CDW
"

The most beautiful deck I've seen at CDW.

Tatiana Baryshnikova
Salesforce Business Analyst · CDW
"

This was so fun Zacoya! Thank you for all you have done.

Joelle DuPriest
CDW
"

This is an amazing site. Great work!

David Brown
CDW · on the TPMO SharePoint

§ 08 — AI & Innovation

Practical AI.
Real workflows.

My foundation is enterprise program delivery, governance, and business transformation. I also explore how AI can improve the way teams document, communicate, plan, and execute work.

I use AI as a productivity and enablement tool — not as a replacement for stakeholder leadership, sound judgment, or structured delivery.

AI-Assisted Documentation Meeting Summarization Stakeholder Communication Drafting Requirements Refinement PMO Process Automation Knowledge Management Workflow Optimization Executive Reporting Support

Certifications

Section AI Certification
PMP® — Project Management Institute
CSM® — Scrum Alliance
SAFe® 6 Agilist — Scaled Agile
Cybersecurity — Colorado State University

§ 09 — Platforms & Tools

The tech stack behind the work.

Project & Delivery
  • Azure DevOps
  • Jira
  • Smartsheet
  • Microsoft Project
  • ServiceNow / ServiceCentral
Collaboration & Docs
  • SharePoint
  • Microsoft Teams
  • Microsoft 365
  • Confluence
  • PowerPoint / Excel
Enterprise Systems
  • Salesforce / CPQ
  • IBMi
  • EDW
  • Monday.com
  • LucidSpark / Miro
AI & Productivity
  • ChatGPT
  • Microsoft Copilot
  • Section AI
  • WhatFix
  • Vimeo

§ 10 — Credentials

Certifications & education.

🏆
PMP®
Project Management Institute
Issued July 2023 · Expires July 2028
🔄
CSM®
Scrum Alliance
Expires 2027
⚡
SAFe® 6 Agilist
Scaled Agile, Inc.
Expires 2027
🤖
Section AI Certified
Section
AI Strategy & Enablement
🔒
Cybersecurity
Colorado State University
Issued March 2024
🎓
M.S. Project Management
Colorado State University–Global
📚
B.S. Communication Studies
UNC Greensboro

§ 11 — Recognition

Work that was noticed.

🏆
PMO Team Excellence Award
Latino Community Credit Union
Contributed to an award-winning PMO organization recognized for enterprise transformation, governance improvements, operational modernization, and organizational excellence.
🏆
Leadership Recognition
CDW
Recognized by PMO and business leadership for program delivery, stakeholder management, executive communications, and strategic support across enterprise initiatives.
🏆
Digital Seller Roadmap Presentation
CDW
Delivered one of the highest-scoring roadmap presentations within the Digital Seller organization, supporting executive visibility into priorities, dependencies, and future-state planning.

§ 12 — Connect

Let's build something meaningful.

Actively exploring opportunities in Program Management, Strategic Initiatives, Business Transformation, PMO Leadership, Enterprise Governance, and AI Enablement.

Raleigh, North Carolina

zacoyacalloway@gmail.com → LinkedIn → View Case Studies →